We control your P.C remotely, allowing fast and reliable support to every computer.Business Support
For several years, Fenchurch has provided consistently reliable IT support to businesses of all sizes across Nottingham, Nottinghamshire and Derby. Our customers range from self-employed individuals with one or two PCs to internationally operating corporate clients with large mobile workforces, dozens of workstations, mobile devices and several servers. We recognise that all our customers have an interest in IT as a means to an end and it’s our focus to make sure the money you spend is an investment, not a cost. We have a deep knowledge of the IT industry and are always looking to the future to find exciting and practical ways of making your investment work harder for you.
Naturally, the needs of our customers vary and Fenchurch is in a position to provide a range of options to suit the specifics of each. For new customers, this might mean spending an afternoon refining and optimising the existing setup of your network, servers and workstations; other times this might mean a major programme of replacing outdated and unreliable systems with brand-new ones. Whatever your requirements, we can talk you through the process and discuss it with you in plain English to work out a solution that allows you to do exactly what you want with your IT systems.
Afterwards, we continue to provide advice as needs change and support if problem develop. We pride ourselves on a quick and personable approach to dealing with issues and it’s testament to that approach the the majority of our new customers come from word of mouth referrals.
- Full off- and on-site support. We resolve the overwhelming majority of issues remotely, but in cases where that’s not possible we can be anywhere in Nottingham in minutes, not days.
- Engineers on-call. We don’t have call handlers, phone menus or a call centre a thousand miles away. We have a Nottingham phone number that goes straight to our engineers.
- Jargon-free advice. We speak plain English and can talk to you at your level. We want our customers to be informed and confident in what we’re doing so they can see how it impacts their businesses. Ultimately, this is better for both of us.
- Back up and running as soon as possible. We’ll help you find a quick workaround if an immediate fix isn’t available, giving us time to put a permanent, reliable fix into place while minimising downtime.
- IT Planning. We can meet with you to discuss your plans and make sure your IT system fit into that and turn IT costs into a real investment in your future.
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Fixed fees. You’ll always know how much everything will cost.
